Last updated: January 1, 2025
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Alter Inc. ("Alter," "we," "us," or "our"), governing your access to and use of the Alter OAuth credential management platform and associated services (collectively, the "Service") available at aIterai.org. By accessing or using the Service, you represent that you have read, understood, and agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
If you do not agree to these Terms, do not access or use the Service.
To use the Service, you must: (a) be at least 18 years of age; (b) have the capacity to enter into legally binding contracts; and (c) if acting on behalf of an organization, have authority to bind that organization. The Service is not available to individuals or organizations who have had their accounts terminated by Alter for violation of these Terms.
You must provide accurate, current, and complete information when creating an account. You are responsible for maintaining the accuracy of your account information and for updating it promptly when it changes. You must provide a valid email address at which you can receive communications from Alter related to your account and the Service.
You are responsible for maintaining the security of your account credentials. You must: (a) use a strong, unique password for your Alter account; (b) enable multi-factor authentication, which is required for accounts on Growth and Enterprise plans; (c) notify Alter immediately at hello@aIterai.org if you suspect unauthorized access to your account. Alter is not liable for losses resulting from unauthorized use of your account due to your failure to maintain security of your credentials.
Your account may have multiple authorized users ("Seats") depending on your subscription plan. You are responsible for all activity on your account by your authorized users. You must revoke access for any user who no longer requires it or whose employment or engagement with your organization ends. Alter's audit log of user activity within the platform is available to account administrators at all times.
The Service provides an OAuth credential management and authorization proxy layer for AI agent workloads. Core capabilities include: agent registration and identity management, OAuth scope policy definition and enforcement, short-lived token issuance with configurable TTL, automated token revocation, audit event logging, and integration with third-party OAuth providers including but not limited to GitHub, Slack, Google Workspace, Salesforce, Notion, and Linear.
Alter targets 99.9% monthly uptime for the proxy and token management core. Scheduled maintenance windows are announced at least 48 hours in advance via email and status page. Unscheduled downtime exceeding 0.1% monthly uptime may result in service credits as described in Section 5.4 of these Terms.
The Service availability commitment applies to the credential proxy and token endpoint. It does not cover: (a) third-party OAuth providers (GitHub, Slack, etc.) which Alter does not control; (b) Alter's marketing website; (c) the Alter dashboard during scheduled maintenance; or (d) the Service when accessed in violation of these Terms.
Alter may make beta, preview, or early-access features available to certain customers. Beta features are provided "as-is" without any warranty and are excluded from service level commitments. Alter may modify or discontinue beta features at any time without notice. Feedback you provide on beta features may be incorporated into the Service without any obligation or compensation to you.
Access to the Alter API is subject to rate limits specified in the documentation at aIterai.org/docs. Rate limits apply per account and are measured on a rolling 60-second window. Exceeding rate limits will result in HTTP 429 responses. Accounts that consistently exceed rate limits may be subject to plan upgrades or temporary access restrictions after notice from Alter. Enterprise accounts may negotiate custom rate limit terms in writing.
You agree to use the Service only for lawful purposes and in accordance with these Terms. The following activities are expressly prohibited:
Alter reserves the right to investigate suspected violations of the Acceptable Use Policy and to suspend or terminate accounts that violate this policy. In cases of suspected illegal activity, Alter may cooperate with law enforcement. We will provide prior notice of suspension where legally permissible and where doing so does not compromise a security investigation.
You retain all ownership rights in your Customer Data — the data you input into the Service, including your agent configurations, scope policies, OAuth client credentials, and the audit event log generated by your use of the Service. Alter does not claim any ownership rights over Customer Data.
By using the Service, you grant Alter a non-exclusive, non-transferable, limited license to access and process your Customer Data solely for the purpose of providing the Service to you. This license terminates when your account is closed and all Customer Data is deleted in accordance with the retention periods described in our Privacy Policy.
For customers subject to GDPR or other data protection regulations, Alter provides a Data Processing Agreement (DPA) on request. The DPA describes the technical and organizational measures Alter implements to protect personal data, the sub-processors Alter uses, and the mechanisms for international data transfers. Contact hello@aIterai.org to request the DPA.
Alter may use aggregate, anonymized, and de-identified data derived from your use of the Service — such as aggregate usage patterns, feature adoption rates, and performance benchmarks — for product improvement, security research, and marketing purposes. This data does not identify you, your organization, or any individual.
Alter offers monthly and annual subscription plans. Annual plans are billed upfront for the full year at the rate in effect at the time of purchase. Monthly plans are billed on the same date each month. Current plan prices and included features are described on our pricing page at aIterai.org/price.html. Alter reserves the right to change pricing with 30 days' written notice to existing subscribers.
Payment is processed via Stripe. We accept major credit cards (Visa, Mastercard, American Express, Discover) and ACH bank transfer for Enterprise accounts. You authorize Alter to charge your payment method on a recurring basis in accordance with your selected plan. You are responsible for ensuring that your payment method is valid and that you have sufficient funds to cover charges.
Prices exclude applicable taxes including sales tax, VAT, GST, and similar levies. Where required by applicable law, Alter will collect and remit taxes on your behalf. Tax charges will appear as a separate line item on your invoice. If you are exempt from applicable taxes, provide your exemption certificate to hello@aIterai.org before your next billing date.
If monthly uptime falls below 99.9% in any calendar month due to Alter's failure, eligible customers may request a service credit equal to 10% of the affected month's subscription fee for each 0.1% below the target (capped at 30% of the monthly fee). Credits must be requested within 30 days of the incident via hello@aIterai.org and apply to future invoices only — they are not redeemable for cash.
Monthly plan payments are non-refundable. Annual plan payments are eligible for a prorated refund for unused months if you cancel within 30 days of the annual billing date. After 30 days, annual plan payments are non-refundable. Requests for refunds should be directed to hello@aIterai.org.
Invoices not paid within 10 days of the due date are subject to a late fee of 1.5% per month (or the maximum rate permitted by applicable law, whichever is lower). Accounts more than 30 days past due may be suspended until payment is received. Alter will provide at least 7 days' notice before suspension due to non-payment.
The Service, including all software, algorithms, user interfaces, designs, documentation, and all modifications and improvements thereto, is and remains the exclusive property of Alter Inc. and its licensors. These Terms do not grant you any rights in Alter's intellectual property beyond the limited right to use the Service as described herein. All rights not expressly granted are reserved by Alter.
You may voluntarily provide feedback, suggestions, or ideas about the Service ("Feedback"). You grant Alter a perpetual, irrevocable, worldwide, royalty-free license to use, copy, modify, create derivative works of, distribute, and incorporate any Feedback into the Service without restriction or compensation to you. You represent that any Feedback you provide does not violate any third-party rights.
Alter, the Alter logo, and related marks are trademarks of Alter Inc. You may not use Alter's trademarks without prior written permission. Reference to Alter in descriptions of your own products as integrations or compatible services is permitted under standard nominative fair use principles.
Each party may have access to confidential information of the other party in connection with these Terms. "Confidential Information" includes, without limitation, technical and business information, product plans, pricing, and customer lists, that is designated as confidential or that reasonably should be understood to be confidential given the context. Each party agrees to: (a) hold the other party's Confidential Information in strict confidence using at least the same degree of care it uses for its own confidential information (but no less than reasonable care); (b) not disclose the Confidential Information to any third party without prior written consent; and (c) use the Confidential Information only for purposes of exercising rights or fulfilling obligations under these Terms.
Confidentiality obligations do not apply to information that: (a) is or becomes publicly known through no breach of this agreement; (b) was rightfully known before disclosure; (c) is independently developed without use of Confidential Information; or (d) must be disclosed by law or court order, provided the receiving party provides prompt notice to the other party.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." EXCEPT AS EXPRESSLY SET FORTH IN THESE TERMS, ALTER DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
ALTER DOES NOT WARRANT THAT: (A) THE SERVICE WILL MEET YOUR SPECIFIC REQUIREMENTS; (B) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) THE RESULTS OBTAINED FROM USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE; OR (D) ANY ERRORS IN THE SERVICE WILL BE CORRECTED. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, IN WHICH CASE THESE EXCLUSIONS APPLY TO THE FULLEST EXTENT PERMITTED BY LAW.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ALTER BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, EVEN IF ALTER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
ALTER'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO ALTER IN THE 12 MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED US DOLLARS ($100).
THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STATUTE, OR OTHERWISE). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY, IN WHICH CASE THEY APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
You agree to indemnify, defend, and hold harmless Alter and its officers, directors, employees, contractors, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way related to: (a) your use of the Service in violation of these Terms; (b) your violation of any applicable law or regulation; (c) your infringement of any third-party rights; (d) the actions or omissions of your AI agents or automated systems that access OAuth-protected resources via the Service; or (e) any Customer Data that violates applicable law or third-party rights.
You may cancel your subscription at any time through the account settings in the Alter dashboard or by contacting hello@aIterai.org. Cancellation takes effect at the end of the current billing period for monthly plans, or at the end of the annual term for annual plans. After cancellation, you will retain read-only access to the dashboard for 30 days to export your audit log data, after which your account and all associated data will be deleted.
Alter may terminate your account or suspend access to the Service: (a) immediately for material breach of the Acceptable Use Policy or these Terms; (b) immediately if required by law or court order; (c) for non-payment after 30 days past due, with 7 days' prior notice; or (d) for any reason with 30 days' prior written notice. In the case of termination under (d), Alter will provide a prorated refund for any prepaid unused subscription fees.
Upon termination, your right to access and use the Service terminates immediately. Alter will revoke all active OAuth tokens managed through your account within 24 hours of termination. Customer Data will be deleted within 90 days of account termination, except where retention is required by law. Sections 4.4, 6, 7, 8, 9, 10, and 12 survive termination.
These Terms are governed by the laws of the State of California, United States, without regard to conflict of law principles. For customers located outside the United States, you may also have rights under the laws of your local jurisdiction.
Before filing any formal legal proceeding, the parties agree to attempt to resolve disputes through good-faith negotiation for at least 30 days following written notice of the dispute. Disputes that cannot be resolved through negotiation shall be submitted to binding arbitration administered by JAMS under its Streamlined Arbitration Rules, conducted in San Francisco, California. The arbitration shall be conducted in English. Judgment on the arbitration award may be entered in any court of competent jurisdiction.
You waive the right to participate in a class action lawsuit or class-wide arbitration. This waiver is enforceable to the maximum extent permitted by applicable law.
These Terms, together with any Order Form, Data Processing Agreement, and any written amendments executed by both parties, constitute the entire agreement between you and Alter regarding the Service and supersede all prior agreements, representations, and understandings related to the same subject matter.
Alter may update these Terms at any time. For material changes, Alter will notify account holders by email at least 30 days before the effective date. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must cancel your subscription before the effective date.
If any provision of these Terms is held invalid or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall remain in full force and effect.
Alter's failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
You may not assign your rights or obligations under these Terms without Alter's prior written consent. Alter may assign its rights and obligations under these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets, without your consent, provided that Alter provides you with notice of such assignment.
For questions about these Terms or to report a violation, contact:
Alter Inc.
San Francisco, CA, USA
Email: hello@aIterai.org
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